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Home
About
Practice Staff
Doctors
Nursing Staff
Administrative Staff
Facilities
Practice Booklet
Services
Vaccines
Minor Surgery
Booking an Appointment
Travel Information
Non-NHS Services
Useful Links
Patient Participation Group - PPG
Surgery Announcement
How we use your Information
Data Protection Privacy - GDPR
Emergency Procedures
Prescribing of over the counter medicines is changing
FAQs
Order a prescription
Get help in an emergency
Register with the practice
Obtain Test Results
Provide feedback
Request a Telephone Consultation
Request a Home Visit
Keep Healthy
Obtain a Sickness Certificate
Access my medical records
AAA Screening
NHS Health Check
Prescribing of over the counter medicines
Do It Online
Online Access
Patient Survey
Opening Times
Contact
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Patient Survey
Hollyoaks Medical Centre - 2014/15 Practice Survey The Practice feels that Appointments and Access to Primary Care services is an area where we would like to try and improve further and as such we would value your feedback. We would be grateful if you would take the time to answer the following questions, which will be anonymous and completely confidential, however the results of which will be used in conjunction with other responses to help improve the service we provide. Thank you in advance for your time in completing this survey.
Q1. What time would you find it the most useful to have ‘on the day’ appointments become available – or is this system something that you feel should be abolished?
8:30 and 3
8:30 and 1
8:30 only
12 noon
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Q2. The Doctors offer Telephone Consultations for those patients who find it difficult to get to surgery, or have a query which can easily be dealt with over the phone. What do you think about this service?
I am aware of this service and have used it
I am aware of this service , but never use it
I am aware of this service
I wasnot aware of this service,but would use it
I would not use this service
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Q3. Has there ever been a time when you were unable to get to or unable to contact the surgery during our normal opening hours and as a result have gone to A & E because we did not answer your call or offer you an appointment ?
Never
On one occasion
2 to 4 occasions
5 or more occasions
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Q4. Out of Hours GP Services – Do you know how to access GP services when our Practice is closed?
Yes
No
If your answer is no,please note that when the surgery is closed our answering machine gives you all the information you need
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Q5. If you have used the Out of Hours Service were you satisfied with the outcome of the contact that you had?
Yes
NO
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Q6. If the answer is no, please give an indication of what was lacking with the service:
Time taken to be seen/spoken to
Information given during the consultation
Confidence in the Clinician that you saw
Other reasons
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Q7. It is important that Patients feel that they are able to approach the Practice with any issues that are of concern – do you feel that the Practice allows you to do this?
Yes
No
I would find this difficult
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Q8. At present how do you order your repeat prescription ?
In person
Via Email
Through our Website
The Pharmacy
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Q9. Would you be interested in more information about the Electronic Prescription Service (EPS) and consider signing up to this service?
Yes
No
Maybe
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Q10. To help us analyse your answers please tell us a few things about yourself, Are you male or female?
Male
Female
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Q11. What age are you?
Under 16
16-44
45-64
65-74
75 and over
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Q12. What is the ethnic background with which you most identify?
White British
Other White
Black or Black British
Asian or Asian British
Mixed
Chinese
Other Ethnic Group
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Q13. How often do you attend the surgery to see a GP?
Weekly
Monthly
Every 3 to 6 mounths
Annually
Less Often
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Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted. All Information submitted through secure forms is secured with a private key known only to the GP practice and is accessed over a secure connection by nominated Practice staff. Our practice has a strict confidentiality policy. This information is not shared with any third party organisations. This information is retained for up to 28 days
I consent to my information being used for the purposes described above and wish to submit this online form to Hollyoaks Medical Centre • Wythall, Birmingham, West Midlands, B47 6ET.
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