Booking an Appointment


All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.


 Call our main switchboard number - 01564 823182 or visit reception in person to book a morning appointment, please call us at 8:30AM and for the afternoon appointment please call us at 1:00PM.


 We operate a drop in clinic on Monday & Friday (limited appointments available) from 10:50 this is on a first come first served basis, patient are advised to attend 10 minutes prior to the walk in service starting.


 Book online trough the following link : https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

We make every effort to keep appointment times but there may be occasions when they overrun.


EXTENDED ACCESS HUBS


Hollyoaks Medical Practice is also working in conjunction with our local practices to offer Primary Care Services from locality hubs. Additional appointments are available in the evenings, Saturdays and Sundays at various locations throughout Redditch and Bromsgrove.

These appointments might not be with your usual GP or Nurse and some consultations are telephone only. These appointments are pre-bookable in advance - to access these appointments please contact Reception.

Helping the appointment system run smoothly

 If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.


 One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.


 When arriving at the surgery for your appointment, always inform reception.


 Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.


 If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.


 It can sometimes help to have a partner or friend with you.


 If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.