telephone the surgery

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    You can keep healthy by:
     Not smoking or getting help to stop
     Drinking no more than 14 units (female) or 21 units (male) of alcohol per week
     Taking regular exercise
     Eating a healthy diet
     Seeing your dentist regularly
     Following your doctor’s advice when taking any prescribed medicines
     Keeping any appointments at the surgery or at the hospital.
    Many patients will see a doctor or nurse regularly but others will not. Patients over 75 years who have not seen a doctor or nurse at all within the last 12 months, or patients between 17 and 75 years who have not seen a doctor or nurse at all within the last three years are encouraged to request a consultation for a review of their health.

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    When you take your test you will be told how long it will take before the results are returned to the practice. To obtain your results, please telephone the surgery on 01564 823182 between 2pm and 4pm, Monday to Friday. Please be prepared to identify yourself, saying what the test was and when it was carried out.

    We cannot always give full results over the phone. If the result requires further discussion, we will offer you an appointment. Due to our confidentiality and data protection policies, we will only give results to the person who has had the test.

     

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     Hollyoaks Medical Centre is constantly striving to improve the services we provide to you, and we welcome any comments or suggestions that can help us to do so. To provide your feedback, please use our secure online form.
    Please note that this form cannot be used to deal with medical matters or complaints.

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     We can only accept new patients who live in our practice area.
     You can register by completing a registration form (GSM1) which can be downloaded here. When you register, we will ask you to make an appointment to see the practice nurse (or doctor if you are on regular medication) for a new patient health check. This will ensure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

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     We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.
    Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.
    To request a home visit, please:
     Call the surgery on 01564 823182 before 10.30am.
     Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
     Ensure the surgery has up to date details of your address and telephone number.

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     Where normal appointments are not available you may be offered a telephone consultation with a doctor or nurse.