Repeat Prescriptions

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    A doctor is contactable during the normal working weekday using the surgery telephone number: 01564 823182.


     NHS 111

    In the case of urgent need when the practice is closed, please call NHS Direct on 111


     The ambulance service

    If your query is related directly to a life-threatening or emergency situation, you should telephone 999 immediately and ask for an ambulance.

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    Our practice telephone lines are extremely busy please remember you can request prescriptions via Patient access.  You can also use Online Consult to seek advice. 

     

    COVID-19 Vaccination - Second dose 

    Please be aware that you will be contacted by us when it is time for your second COVID-19 vaccination. You do not need to contact us nor the National Booking System to arrange a second vaccination.

     

    COVID-19 vaccination:

      You can get up to date information about Covid-19 vaccination services and the priority groups on:

    https://www.gov.uk/government/publications/covid-19-vaccination-care-home-and-healthcare-settings-posters/covid-19-vaccination-first-phase-priority-groups 

     

     In the meantime, patients are reminded that they will be contacted once it's the right time to come forward.

     

    FOR MORE INFORMATION PLEASE VISIT:

    https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

     

     COVID-19 VACCINATION: Guide for older adults 

    https://www.gov.uk/government/publications/covid-19-vaccination-guide-for-older-adults 

     

      COVID-19 VACCINATION: Guide for women of childbearing age, pregnant , planning a pregnancy or breastfeeding

    https://www.gov.uk/government/publications/covid-19-vaccination-women-of-childbearing-age-currently-pregnant-planning-a-pregnancy-or-breastfeeding 

      

    Wearing Face Masks:

    We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

    GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.

      Government advice on the use of face coverings on public transport can be found here: 

    https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

    We hope that this guidance provides some reassurance for you on this issue. 

     

     

    COVID-19 Update

     Please note we can not give individual advice, For all up to date advice please visit https://111.nhs.uk/covid-19 

     ANYONE WITH A FEVER AND/OR PERSISTENT COUGH AND/OR LOSS OR CHANGE TO YOUR SENSE OF SMELL OR TASTE, PLEASE DO NOT VISIT THE SURGERY

    FOR ADVICE IN THE FIRST INSTANCE PLEASE VISIT:

    https://www.nhs.uk/conditions/coronavirus-covid-19/ 

     

     If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).

      Hollyoaks Medical Centre is now implementing no online booking of appointment. All appointment requests will be triaged. You will be given a telephone or video consultation appointment where appropriate. In order to offer a safe service, the surgery can only offer a certain number of appointments each day.

    Thank you for your co-operation

     

     

    Hollyoaks Medical Centre

    Hollyoaks Medical Centre: is based in a beautiful and pleasant semi rural area, in between Redditch and Solihull and has close links to the M42 Motorway. Hollyoaks Medical Centre moved to its present purpose-built premises in 1993 to accommodate the expected growth in practice population. We are proud of our surgery and feel it offers an attractive environment for both patients and staff.
    We aim to offer a quality service, as recognised by patients and staff, by providing and developing Primary Care effectively and efficiently using a team approach and maximising resources to the optimum benefit of our patients’ health. READ MORE..

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    You can keep healthy by:
     Not smoking or getting help to stop
     Drinking no more than 14 units (female) or 21 units (male) of alcohol per week
     Taking regular exercise
     Eating a healthy diet
     Seeing your dentist regularly
     Following your doctor’s advice when taking any prescribed medicines
     Keeping any appointments at the surgery or at the hospital.
    Many patients will see a doctor or nurse regularly but others will not. Patients over 75 years who have not seen a doctor or nurse at all within the last 12 months, or patients between 17 and 75 years who have not seen a doctor or nurse at all within the last three years are encouraged to request a consultation for a review of their health.

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     You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or at our reception or on the HMRC website.
     If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
     It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
     You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
    Statement of Fitness for Work - ’Fit Note'
     The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
     For more information see the DirectGov website (where this information was sourced).

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    When you take your test you will be told how long it will take before the results are returned to the practice. To obtain your results, please telephone the surgery on 01564 823182 between 2pm and 4pm, Monday to Friday. Please be prepared to identify yourself, saying what the test was and when it was carried out.

    We cannot always give full results over the phone. If the result requires further discussion, we will offer you an appointment. Due to our confidentiality and data protection policies, we will only give results to the person who has had the test.

     

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    If you think you may need a new prescription for medicine, please make an appointment with the doctor.

    Repeat Prescriptions


     You can order a repeat prescription via this website using our secure online form.
     For house bound patients only can order a repeat prescription via telephone.
     Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery or your chosen chemist.
     Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself.
     Do not stockpile unwanted drugs at home – return them to your chemist.

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    If you think you may need a new prescription for medicine, please make an appointment with the doctor.
    Repeat Prescriptions
     You can order a repeat prescription via this website using our secure online form.
     For house bound patients only can order a repeat prescription via telephone.
     Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery or your chosen 
     Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself.
     Do not stockpile unwanted drugs at home – return them to your chemist.

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     Hollyoaks Medical Centre is constantly striving to improve the services we provide to you, and we welcome any comments or suggestions that can help us to do so. To provide your feedback, please use our secure online form.
    Please note that this form cannot be used to deal with medical matters or complaints.

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     We can only accept new patients who live in our practice area.
     You can register by completing a registration form (GSM1) which can be downloaded here. When you register, we will ask you to make an appointment to see the practice nurse (or doctor if you are on regular medication) for a new patient health check. This will ensure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

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     We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.
    Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.
    To request a home visit, please:
     Call the surgery on 01564 823182 before 10.30am.
     Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
     Ensure the surgery has up to date details of your address and telephone number.

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     Where normal appointments are not available you may be offered a telephone consultation with a doctor or nurse.